Returning a product: 

If you have changed your mind about a purchase, you have 14 days from the day you received your product(s) to advise us that you want to return your purchase.  You can contact us by calling our team on 052(6121853) or by emailing us at 


To receive a full refund for your order, the item must be in a resalable, i.e. “as new” condition and be in the original, undamaged packaging.  It is your responsibility to return the item to our warehouse in Clonmel, Co. Tipperary.  If unable to return your product(s) we will arrange collection during business hours (Monday to Saturday) if requested – in these circumstances, a charge of €49.00 will apply to cover the cost of collecting and returning the items.  Any item(s) out of packaging will incur a minimum 25% restocking fee.  We will not reimburse any costs accrued using alternative return methods other than the options provided to you. Refunds will be processed to the original payment method used at time of purchase, usually within 10 days of the item(s) return to our warehouse for inspection. 

Returns of Damaged or Defective Item(s): 

In the unlikely event that you receive an order that is damaged or defective, please contact us within 3 days of receiving your order.  You can call our team at 052(6121853) or contact us by emailing us at Please include your name, order number, phone number and photos of the damaged item.  We will arrange to have the item repaired on-site if possible or collect the damaged item for inspection by the supplier.  A refund will be made to the payment method used during your original transaction if you do not wish to receive a replacement. 

If you would like to replace the damaged item, this will be issued to you as soon possible after receipt of the damaged item.  If the item originally ordered is not available, we will offer a similarly priced alternative. 

My item does not fit 

Dimensions of all our products are listed on each product page.  It is your responsibility to measure the area in which you will be placing your new furniture, along with the route to the item’s final location (doorways, stairways, etc.) are suitable.  If the item does not fit and you wish to return it, you must let us know within your 14 day cooling-off period. It must not have been used and must be in perfect resalable condition.  Mattresses which have been ordered incorrectly or in the wrong size can only be returned for refund if they are in original packaging and have not been slept on.  Please see the T&C’s in our information category for further information. 

Returns Exclusions: 

We are unable to offer a return on made to order item(s), floor models or display models.  For hygiene reasons mattresses which have been removed from their original packaging may not be returned unless they are faulty.

Any other queries in this regard can be answered by phoning us on 052(6121853) or emailing us at